Privacy Policy

Effective Date: January 1, 2026

Water Damage Restoration La Crescenta has been serving homeowners and businesses in La Crescenta, California since 2022. When you call us at (833) 321-7153 or use our website, you share information with us so we can help with your water damage problem. This Privacy Policy explains what we collect, why we collect it, and how we keep it safe. We keep it simple because we want you to feel confident about working with us.

Information We Collect

We collect information you give us directly. That includes your name, phone number, email address, property address, and details about the water damage you are dealing with. When you call or fill out a form, we note what you tell us so our team can respond quickly.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time and date of your visit. We use this to understand how people find and use our site.

How We Use Information

We use your information to respond to your requests, schedule inspections and restoration work, provide estimates, and keep you updated on your project. We also use it to send invoices, process payments, and maintain records of the work we do.

We use website information to improve our site, make sure it works on different devices, and understand which services people are looking for. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help the site remember your preferences and understand how you move through the pages. They do not contain personal information like your name or address unless you provide it.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well, but you can still call us at (833) 321-7153 for help.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to see how visitors use our website. These tools collect information like pages visited, time spent on the site, and how you arrived at our site. This data is aggregated and does not identify you personally.

We may also use third-party services for scheduling, payment processing, or customer communication. These providers only receive the information needed to perform their service and are required to protect it.

Data Sharing and Disclosure

We share your information only when it is necessary to run our business or comply with the law. That includes sharing with our own technicians and office staff, and with trusted service providers who help us with scheduling, payments, or website analytics.

We may disclose information if required by law, such as in response to a court order or subpoena, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others. We do not sell, rent, or trade your personal information.

Data Retention

We keep your information for as long as needed to provide our services and meet our legal and business obligations. For example, we keep project records and invoices for several years to comply with tax and insurance requirements.

When we no longer need your information, we securely delete or destroy it. If you ask us to delete your information, we will do so unless we are required by law to keep it.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include keeping our systems updated, limiting access to your information to staff who need it, and using secure methods when we collect information online.

No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If you have concerns, you can always call us directly at (833) 321-7153.

User Rights

You have the right to ask us what personal information we have about you, to request a copy, and to ask us to correct or delete it. You can also ask us to stop using your information for marketing purposes.

To make a request, contact us using the information at the bottom of this page. We will respond within a reasonable time and in accordance with applicable law, including the California Consumer Privacy Act (CCPA) where it applies.

Children's Privacy

Our services are for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new policy on this page and update the effective date.

We encourage you to review this page occasionally. Your continued use of our website or services after changes are posted means you accept the updated policy.

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